frequently asked questions

Q.

What time should I arrive at the pool?

A.

Please arrive no earlier than 10 minutes before your practice starts. This is a rule imposed by the YMCA/H2O
Centre as part of its COVID-19 safety plan. The complete set of pool rules is included at the end of this
document. Our club has access to the change rooms and showers 10 minutes before the club practice time
starts. Consider coming to practice wearing your swimsuit to limit your time in the change rooms.

Q.

I’m a new AquaGo! swimmer--what do I need to bring to the first practice?

A.

We are excited to meet you! Please wear your swimsuit and bring a yoga mat, pool noodle, water bottle,
goggles, nose clips, a swim cap, and a towel. If this is your first time in a Dolphins program, we will give you a
Dolphins swim cap at your first practice, for you to use and keep. Please ensure your goggles are adjusted to fit before arriving at the pool and that your nose clip is out of the package and ready to go.

Q.

Why are fees the same every month but the number of practices varies across months?

A.

Swim club fees are used to cover the costs of pool rental, coaches’ wages, and registration and
insurance with BC Artistic Swimming. We calculate the full cost of your program and divide it by the
number of months in your session rather than charging different rates each month. Swim club fees
are due on the 1st of each month.